Cookies Policy

This Cookies Policy (the “Policy”) sets out how we use cookies on our website and will inform you as to what type of cookies we use and how you can limit this usage.

How and why we use cookies

Like many other websites, we use “cookies” to help us gather and store information about visitors to our Site.

We may collect information about your computer/device, including your IP address, operating system, device and browser type for system administration. This is statistical data about our Site users’ browsing actions and patterns, and does not identify you as an individual.

We do not store sensitive information such as account numbers or passwords in any cookies, and our first-party cookies in themselves, do not contain enough information to identify you. You will only become personally identifiable in relation to your browsing habits after you have formally provided us with your personal data for the purposes outlined in Clause 2 of our Privacy Policy.

We do not use social media plugins on our Site. This is done to ensure your privacy. While we would like to add social plugins to our Site, including the Facebook Like button, we are unhappy about how they use cookies to track your activity online, even outside of their websites. We believe that such practices are confusing for users, many of whom do not even realise that this is happening.

Which cookies do we use

We use a limited number of cookies, most of which are strictly required for us to provide the services which you request when visiting our Site. In fact, currently, only cookies which are placed by Google Analytics are non-essential and can be turned off.

Table below outlines which cookies we use and for what purposes.

Cookie Provider Expiration time Description Essential
_glx_c_pref Glenmax 1 year Used to save your cookies preference. Yes
_zendesk_shared_session Zendesk* Session Holds session information for sharing across Zendesk applications. Yes
_help_center_session Zendesk* Session Holds session information for our Help Centre. Yes
_ga Google Analytics 2 years Used to distinguish users. No
_gid Google Analytics 24 hours Used to distinguish users. No
_gat Google Analytics 1 minute Used to throttle request rate. No

* We use Zendesk for our customer support needs. All of their cookies are only relevant for support.glenmax.com domain and are not set automatically on other domains.

Disable/enable cookies

To find instructions on how to disable cookies in your browser visit www.aboutcookies.org. Please note that our website will malfunction if you delete any essential cookies described above.

You may also disable Google Analytics tracking using the setting below.